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CUSTOMER SUPPORT
Welcome to Good Times, Great Music's customer support. We are here to assist you with any inquiries or issues you may have. Feel free to reach out to us for help on any matter related to our products or services.
SUPPORT HOURS
Our support team is available to assist you during the following hours:
MON-FRI: 9am - 8pm EST
SAT-SUN: 10am - 6pm EST
CONTACT INFORMATION
PHONE
LIVE CHAT
Our dedicated representatives are available to assist you via phone or live chat:
MON-SUN: 9am - 8pm EST
OUR STORE LOCATIONS
For all customer service inquiries and support, please contact our customer service center.
Email: support@goodtimesgreatmusic.com
Our distribution center manages all shipping and logistics.
Email: distribution@goodtimesgreatmusic.com
FREQUENTLY ASKED QUESTIONS
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.